Client Relations

At TSL we build relationships with our clients and develop an understanding of their needs, so we can offer honest and practical advice that will aid in assisting them in selecting the most appropriate and cost-effective system for their requirements. Our belief is that by investing in this level of service, our clients will return and work with us again.

We are looking to build partnerships, in return we offer continuous commitment and superior workmanship. Through our commitment and loyalty, we ensure our people incorporate our values and push for excellence within their own role and abilities. Each person strives to excel in his or her role and that is what makes TSL unique. With this level of enthusiasm, the company can achieve the highest levels of performance both on site and within our head office.

We undertake every project with commitment and dedication and provide our clients with a first-class service. Our team will always go above and beyond to ensure every project is carried out to the highest of standards.

All TSL employees act as ambassadors for our company, they treat clients with the utmost respect, listen to their needs and will always offer the most viable solution. Here at TSL we build relationships, stories of good relationships have no ending. With circa 87% of all our business being repeat business. We are proud to have established successful working relationships with our clients, Facilities Management Companies and Chartered Surveyors. Working with such a varied selection of clients has allowed us to build strong connections with some of the largest brands and establishments in the world.

CBRE

As a Preferred contractor, we have built our relationship over the last 6 years. Our relations continue to grow as we further enhance not only our own reputation but also the reputation of CBRE with multiple clients nationwide.

Emcor

With a safety-first culture and a collaborative approach to facilities management, we have developed a close working relationship on some intricate, restrictive projects. Their approach goes hand in hand with our own core values and ethos which makes being a preferred contractor a privilege.

Engie

After undertaking some high-profile successful projects with Engie, TSL were invited to become a Preferred contractor within their procurement pool. This a great recognition of the quality of service we have provided to them and an ongoing testament to a great partnership.

Apleona

The most recent addition to the Preferred contractor partnership. There have been numerous projects that have had to have bespoke proposals to suit their client’s constraints with minimal disruption, we are looking forward to growing this relationship over the coming years.

NHS

TSL have completed several NHS refurbishment projects over the years. This relationship has been built upon tailoring the best solution for our client’s needs, to ensure the most time effective option is undertaken, so the least amount of disruption is caused to the hospital’s daily functioning.

Portsmouth City Council

TSL now holds a Tier 1 status which equates to being 1 of 6 contractors that form part of a framework affiliated by the council which incorporates the highest service and price combined that was reviewed after a mini-tender that took place last year.

Other clients we work with;