Client Relations

At TSL we build relationships with our clients and develop an understanding of their needs, so we can offer honest and practical advice that will aid in assisting them in selecting the most appropriate and cost-effective system for their requirements. Our belief is that by investing in this level of service, our clients will return and work with us again. We are looking to build partnerships, in return we offer continuous commitment and superior workmanship. Through our commitment and loyalty, we ensure our people incorporate our values and push for excellence within their own role and abilities. Each person strives to excel in his or her role and that is what makes TSL unique. With this level of enthusiasm, the company can achieve the highest levels of performance both on site and within our head office.

We undertake every project with commitment and dedication and provide our clients with a first-class service. Our team will always go above and beyond to ensure every project is carried out to the highest of standards.

All TSL employees act as ambassadors for our company, they treat clients with the utmost respect, listen to their needs and will always offer the most viable solution. Here at TSL we build relationships, stories of good relationships have no ending. With circa 87% of all our business being repeat business. We are proud to have established successful working relationships with our clients, Facilities Management Companies and Chartered Surveyors. Working with such a varied selection of clients has allowed us to build strong connections with some of the largest brands and establishments in the world.

CBRE

As a Preferred contractor, we have built our relationship over the last 6 years. Our relations continue to grow as we further enhance not only our own reputation but also the reputation of CBRE with multiple clients nationwide.

Portsmouth City Council

TSL now holds a Tier 1 status which equates to being 1 of 6 contractors that form part of a framework affiliated by the council which incorporates the highest service and price combined that was reviewed after a mini-tender that took place last year.

KIER

We were awarded A status after undertaking several projects for Kier Group. Kier were highly impressed with the high standards we uphold both on-site and after project completion. This has further endorsed an already strong partnership which has been formed over much of our business lifetime.

IKEA

We have formed a strong partnership in working with the IKEA stores nationwide. We continually assist our client with any issues and upcoming refurbishments work. A strong relationship that we hope to continue that has spanned over the last eight years.

Unite Students

Unite Students are a highly established client, due to a close relationship that has been continuously strengthened over the years. TSL offers the highest level of assistance to aid their growing property portfolio and building refurbishments needs. We also provide nationwide coverage on maintenance & emergency call-outs.

NHS

TSL have completed several NHS refurbishment projects over the years. This relationship has been built upon tailoring the best solution for our client’s needs, to ensure the most time effective option is undertaken, so the least amount of disruption is caused to the hospital’s daily functioning.

Lotus

We built close relations with Lotus when they were unable to obtain a contractor that could offer a bespoke solution that worked for them. We stepped in to offer engineering and design input.

Study Group

As one of the largest worldwide management company’s, emphasis is always placed on time management and minimum disruption. TSL has therefore always ensured our qualified team are on standby to maintain building issues and water ingress quickly and efficiently over several buildings nationwide.

Aster Group

Developer of new homes and an ethical landlord. Aster build homes for open market sale and shared ownership.

Other clients we work with;

At TSL we incorporate quality, honesty, and professionalism not only into our own working environment but into every project we carry out. We value how we conduct ourselves as a company as this is what our reputation is built upon and this is something we instil into each one of our employees.